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6 year partnership with Cornerstone

What we did

Equinox Consulting have worked with Cornerstone over 6 years. They have no internal Unit4 expertise, except the understanding held within the Finance Team to the level of super user. At Equinox we provide Cornerstone with all roles required, from planning hot fixes, liaising with 3rd Party providers (e.g.: Unit4, Hosting Company, 3rd party software providers) to enable the smooth processing of all data between their other systems and Unit4.

We provide 1st, 2nd , & 3rd  line support for Cornerstone and liaise directly with all staff within Cornerstone to provide the support that is needed. From setting up new users, through to managing outages and providing a full incident report when issues have happened.

We work together with Cornerstone and have formed a partnership between us, ensuring that we provide them with all the necessary information they need to make knowledgeable decisions they make within the business.

As part of this service, we also carry out any configuration design or upgrades that they need or want and will always provide them with a balanced view of the best decision for them as a business.

We have an exceptionally good working relationship with Cornerstone and are pleased to be in our sixth year as partners with them.

The service we are providing to Cornerstone is to become the external Unit4 ERP team, invested in them as a business to succeed and provide them a service that is exceptional with support SLA’s being hit 100% over the last 4.5 years for both response and resolve times.

The Challenge

With Cornerstone their design is extremely bespoke and was always causing issue where the users of the software would get extremely annoyed with the software. We have collaborated with them over the years to ease the issues that have been concerning the users, and now as we embark on the Unit4 SaaS Cloud migration the work which has been done with the users over the years is paying off. They are now championing the changes that are being required due to the migration which is great to see following all the hard work our team has done over the years.

“I am so proud of the way the team support all of the users within Cornerstone. Their patience in explaining issues to users that have no idea how the system works, is amazing and it is such a credit to the team that Cornerstone renew each year without issue. The record on the SLAs for Cornerstone is exemplary and the service review team who work in the IT Operations review this each month with pleasure. Cornerstone is a flagship example of our working ethics with all customers, and it make we so proud of the team with their first rate work that is achieved”
Dawn Coupe, CEO
Equinox CL
Systems integration specialists

What our clients say

“Dawn and her team provided an exemplary service at a time when we had lost critical resource during a Systems implementation. I was particularly impressed at how Dawn listened carefully to our needs, she did not assume anything and tailored her response accordingly. From the outset Dawn communicated well and as a result we very quickly developed a strong relationship built on trust and mutual understanding. The team behind Dawn at Equinox shared her passion and enthusiasm which was very helpful as with all implementations it is difficult to maintain momentum thankfully we did."
Sue Graham
“The team at Equinox have been nothing short of amazing. We were experiencing a lot of issues implementing Unit 4 and Equinox came in to support. They quickly got to grips with the situation and have supported and mentored the team through to the point of go live and beyond. I’m very grateful for their support. Every person I have dealt with has been incredibly supportive and determined to get us the right outcome!”
Gary Harvey
“Great customer service, professional and very helpful. I highly recommend Equinox. They provide excellent service, using experienced and knowledgeable consultants.”
Ania Bordon

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