Privacy Policy
Last updated: 9 October 2023
Personal Information
Any personal information you give us, either on this website (for example, via a contact form), via email or direct mail, phone contact, or direct contact in person, will never be sold, rented, or made public without your consent.
Information We Collect
Site Visits Tracking
We collect visitor behaviour on our website. This tells us which pages are visited, the types of searches used to find us, and what people do on the site when they are there. It doesn’t tell us anything personal about the people visiting the site—just what they do.
We use cookies to track that data. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.
If you want to know more about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies. The websites above explain how to do that.
Please note: some website features may not function as a result.
Read our Cookie Policy for more information.
We use this data to make improvements to our website based on how visitors interact with it.
Contact by Form, Email Link, and Telephone
If you email us—either using a website contact form or by sending a direct email—we’ll receive that information in an email. That data isn’t stored on our website.
If you phone us and we need to store your details for any of the legal bases explained, we’ll store them securely on company computers that are regularly maintained and kept safely (in alarmed premises where possible). We may also add your information to our CRM if it’s relevant to processing your enquiry.
We may keep a record of contacts (such as emails that have been sent and received), but we won’t use those details for anything other than the relevant legal reasons stated.
What We Do with That Information
Where appropriate, we may use the information we keep about you to:
- Send you information on products or services you’ve requested.
- Send you information on products or services we think will interest you.
- Carry out our obligations under any contracts entered into between you and us.
- Notify you about changes to our services or products.
- Inform business partners, suppliers, and subcontractors for the performance of any contract we enter into with you.
Access to Your Information and Correction
You have several rights, including the right to request a copy of the information held about you.
If you’d like to know what information is held, please email us and we’ll reply by email. Legally, that’s within one working month, but we’ll aim to reply as soon as possible.
We want to make sure that your personal information is accurate and up to date.
Once you receive your information, you can ask us to correct or remove anything you believe is inaccurate.
For a full list of your rights, visit the ICO website.
Google Analytics
We use Google Analytics to track user interaction—a common practice on many websites.
Although Google Analytics records data such as your geographical location, device, internet browser, and operating system, none of this information personally identifies you.
Google Analytics also records your computer’s IP address, which could technically identify you, but Google does not grant us access to this data. We consider Google to be a third-party data processor.
Google Analytics uses cookies, details of which can be found on Google’s developer guides.
To see Google’s Privacy and Terms, click here.
Contact Information
If you have any questions about our site or this Privacy Policy, please contact us:
Write to:
Fox Farm, Crowfield, NN13 5TW
Phone: +44 (0)78 9106 8580
Email: info@equinoxcl.com
Future Changes
We may change this Privacy Policy from time to time (for example, if the law changes).
Any updates will be posted on our site, and you’ll be deemed to have accepted the revised terms upon your first use of the site after those changes.
We recommend checking this page regularly to stay up to date.