20+ years designing IT systems for Fortune 500 companies, now serving small businesses

The PULSE Framework

Our proprietary methodology for diagnosing, implementing & optimising business systems. Developed over 20 years in enterprise IT and refined for small business impact. Built to turn system chaos into streamlined efficiency for small business owners.

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P

Pinpoint

The aim is to identify what’s working, what’s not, and where the biggest opportunities for improvement lie.

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U

Understand

This stage shapes the foundation for a tailored plan that aligns with the organisation’s goals and culture.

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L

Launch

The focus is on delivery, speed, and ensuring that every action connects back to the outcomes defined earlier.

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S

Sustain what works

In this phase, we embed new practices into daily operations, provide training and support, and ensure the organisation has the right tools and confidence to maintain progress independently.

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E

Evolve

Transformation doesn’t end; it adapts. The final stage returns to review mode, capturing lessons learned and identifying what’s next.

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The Equinox Approach

Get the full picture of your systems

We map every tool you own and how they should connect. No mystery. No assumptions. Just clarity on what's possible and what's broken.

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What our clients say

“Dawn and her team provided an exemplary service at a time when we had lost critical resource during a Systems implementation. I was particularly impressed at how Dawn listened carefully to our needs, she did not assume anything and tailored her response accordingly. From the outset Dawn communicated well and as a result we very quickly developed a strong relationship built on trust and mutual understanding. The team behind Dawn at Equinox shared her passion and enthusiasm which was very helpful as with all implementations it is difficult to maintain momentum thankfully we did."

Sue Graham

“The team at Equinox have been nothing short of amazing. We were experiencing a lot of issues implementing Unit 4 and Equinox came in to support. They quickly got to grips with the situation and have supported and mentored the team through to the point of go live and beyond. I’m very grateful for their support. Every person I have dealt with has been incredibly supportive and determined to get us the right outcome!”

Gary Harvey

“Great customer service, professional and very helpful. I highly recommend Equinox. They provide excellent service, using experienced and knowledgeable consultants.”

Ania Bordon

Get the Free Systems Efficiency Audit, and see exactly where you're losing £120K+ annually

You are the decision maker of last resort. You hold the joined up picture in your head. Problems escalate because no one owns the whole flow.

That means switching off is risky, scaling feels heavier than it should, and every week includes more firefighting than progress. This scorecard is designed to show you why.